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Owned and operated by Ironwood Hearths, our team is ready to help with orders, product questions, or design guidance.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-day returns on eligible items. If a kitchen fixture, appliance, or accessory does not meet your expectations, please refer to our Return Policy page for full details on how to start a return.
Can I exchange an item for a different model?
Exchanges are handled through our returns process. Simply initiate a return within the 30-day window and place a new order for the model that better suits your kitchen. Our team can help guide you through it.
How do I choose the right gas range size for my kitchen?
Most home kitchens accommodate a standard 30-inch gas range, while larger layouts often benefit from a 36-inch or 48-inch model. If you are unsure, send us your kitchen dimensions and our team will help you find the right fit.
Do your lighting fixtures work with dimmer switches?
Many of our kitchen lighting fixtures are compatible with standard dimmer switches, though compatibility can vary by model. Check the product page for specifications or contact us with the fixture name and we will confirm for you.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our team knows kitchen fixtures, appliances, and lighting so we can guide you to the right choice.
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Free shipping on most orders within the Continental U.S., backed by our 30-day returns.
